Is CX Mercedes' last line of defense?
Design goes deep
Designing and delivering a great experience to customers requires the coordination and collaboration of a potentially vast number of moving parts within an organization.
When the orchestration of these parts is done right, it enables magic to happen on the surface.
Customer service in a nutshell
Customer Experience 101. #cx (at FCV Interactive)
Great experience design goes deep
Design goes deep.
Design methods can improve the experience, the delivery, the organization and the business strategy.
What makes a great customer experience?
Components of a great experience.
Contextual intelligence framework
Factors that combine to inform contextual intelligence.
Source: https://www.tnooz.com/article/ibeacon-travel-industry-overview/
Misunderstanding Minimum Viable Product (Meme update)
One of those “The Internet IS WRONG” moments. I feel a bit better now.